Why can I read a listing before its options appear?
Public listing text, photos and a display price may appear first. HSC checks the latest listing and your account before showing the available buying, messaging or seller options. If that check fails, Try again checks this listing again without restarting the page; the earlier information is not treated as current availability. Back returns to your previous page. A confirmed missing listing offers Browse listings instead. A displayed price or a seller option is not an order or payment confirmation. Department pages can also show public cards while HSC refreshes the results. Your filters and chosen location apply to that check; saving becomes available when it finishes.
How do I arrange listing photos?
You can add up to 30 listing images in total, including a property floor plan. A newly chosen floor plan uses one slot; removing it makes that slot available again. When editing, saved floor plans appear in the photo gallery: remove an old one there before adding a replacement. The first photo is the cover and the second is the hover preview. Drag a move handle, or open Photo options and choose Move earlier, Move later, Set as cover photo or Set as hover photo. You can also focus a move handle and use the left and right arrow keys, Home or End. Release outside the gallery or press Escape to cancel a drag; its order changes only when you release over a photo. The rest of each photo keeps normal page scrolling. These changes stay in the current form until you save the listing.
Why is Choose category unavailable?
Choose category is unavailable while a listing save is processing or its result is uncertain. Wait for the current save to finish. If it could not be confirmed, follow the save notice before starting another submission. View my listings opens the personal, shop or business workspace used for the original submission. When editing, Review listing opens the original listing; viewing it does not prove the earlier save has finished. A validation error allows you to correct the form or choose a category again; it does not mean the listing was saved. This does not automatically save an unsent draft when you leave the editor.
How do I manage notifications?
Open Notifications from the bell. Sign in to see your account updates; guests are offered a sign-in link that returns here. All and Unread change the visible list. Mark as read stays on this page; View details opens the linked item after the read is confirmed. Delete notification removes that notice, and Delete read ones removes read notices only in the selected workspace.
If an update could not be confirmed, Check notifications reads the current inbox without repeating the update. Wait for that check before making another change. Try again refreshes an unavailable list; a failed load is not an empty inbox. There is no Undo for notification deletion. In the HSC app, the inbox currently uses your personal account. Delete read ones removes its read notices. Check notifications refreshes the personal inbox without repeating an unconfirmed action; wait for that check before making another change.
What if an address could not be saved?
Your entered address stays in the form if HSC cannot confirm the save. Check any field guidance, then use the same Add address or Save changes action to retry. Do not assume an address was saved because a request was sent. A default-address or delete failure keeps the last checked address book; retry the offered action if needed.
If an earlier add was already completed, HSC may ask you to view the current address book rather than create another address. A later edit or removal can appear in that current list. Cancel closes the draft without sending another request. Back returns to the page you came from when browser history is available.
What if confirming the whole order is interrupted?
Only confirm the whole order after every purchased item has arrived, or every digital product opens correctly. Cancel sends nothing. A checked completion confirms receipt, not a seller payout. Payment and payout checks still apply.
If HSC cannot confirm the response, keep this order open. Check latest order reads receipt details and refreshes the current history; it does not repeat the confirmation or prove the earlier action succeeded or failed. The confirmation stays locked while its outcome is uncertain. Contact HSC support rather than confirming again by leaving and reopening the order. Recovery after closing, reloading or switching accounts is not guaranteed.
If you leave the page before confirming, check the latest details and review every item again. Ordinary history refreshes never confirm receipt.
How do I update delivery for an order?
Open Sales and the order. Mark dispatched is for every physical item in the order after dispatch. Tracking (up to 200 characters) and carrier (up to 100) are optional; blank fields keep saved details. Cancel sends nothing. Mark delivered records delivery, and Mark file sent is for digital products after sharing a working private download link. These actions do not confirm buyer receipt or release funds.
A matching confirmation updates the order. A definite validation rejection keeps the details editable. An unconfirmed result keeps the submitted details locked: Check latest order only reads current facts, and does not prove that the earlier update succeeded or failed. Do not repeat an uncertain update by reopening or reloading; keep the current form open and contact HSC support if needed. Recovery after leaving or reloading is not guaranteed.
During an open physical-delivery issue, Order fulfilment keeps delivery controls separate. Opening and closing it sends nothing and preserves tracking. Review the issue before changing delivery. A delivery label is currently unavailable for historical Smart Delivery orders; Check delivery label explains this without printing or purchasing a label.
In the HSC app, Check latest order keeps submitted dispatch details visible and reads the seller order without repeating the update. An unconfirmed update stays locked even after that read. An explicit rejection before writing requires a successful current read before you can correct and submit again. Mark delivered or Mark file sent opens a cancellable confirmation and does not confirm buyer receipt or release funds. Leaving unsent tracking or carrier details offers Keep editing or Discard and leave; leaving does not cancel an update already submitted. Recovery after app reconstruction is not guaranteed.
How do I respond to an order issue?
Open Sales, choose Issues and open the order. Offer return lets you enter the return address and an optional note, up to 1000 characters each. Check the postage information before sending it. Decline and send to HSC sends the issue for review. The conversation remains available while the issue is open. For an open physical-delivery issue, Order fulfilment keeps delivery controls separate. Opening or closing it sends nothing and keeps tracking you have typed; check the issue before deliberately updating delivery.
Accept and refund opens a review showing the current remaining payment in GBP. Cancel sends nothing. Confirm refund sends that reviewed amount; if it changed, check the latest issue and review again. Confirm return received and refund buyer is for a return that has actually arrived. These actions use the original payment methods. A completed HSC confirmation is not a promise of when a bank will display the money.
A definite rejection before saving keeps your input for correction. An unconfirmed result keeps the current submitted details locked and offers Check latest issue and Get help. A later issue read does not prove the earlier action succeeded or failed; do not repeat an uncertain refund, response or message, including by reopening the page. Keep the current form open while checking. Input and unknown-action recovery after leaving or reloading are not guaranteed.
In the HSC app, Refund buyer and Confirm return and refund review the current remaining GBP amount before you confirm. Refunds are unavailable if that amount cannot be checked. Refresh saved issue reads current facts; it never repeats an action or unlocks an unconfirmed response. Issue messages clear only after a matching acknowledgement. When posting a return, tracking is optional and limited to 100 characters. Keep editing cancels leaving unsent input; Discard and leave removes that unsent input and does not cancel a submitted action. Native recovery after the app is closed or reconstructed is not guaranteed.
How do I send a message about an order issue?
Open the order issue and write in Message about this issue. Send, or Enter after finishing composition, sends up to 2000 characters. Ordinary buyers and sellers cannot add messages after the issue is closed.
HSC clears the draft only after a matching acknowledgement. A definite rejection keeps it editable. An unconfirmed result keeps it locked, alongside the other issue actions, so it cannot be sent twice. Check latest issue only reads the current conversation; seeing similar text there does not acknowledge the original request. Get help if the outcome stays uncertain. Do not assume an unsent draft or unknown-action marker survives leaving or reloading.
How do I mark a return as posted?
Open the order in Purchases after the seller has offered a return. Use the return address and check who pays postage. Only choose Mark as shipped after posting the item. A tracking number is optional; use up to 100 characters if you have one. This step records postage and does not issue a refund.
If HSC rejects the update before saving it, your tracking stays editable for correction. If the result is unconfirmed, the original tracking stays locked. Check order issue reads current facts without sending another update. A return still awaiting postage, or a missing issue in that check, does not prove the earlier update failed. View recorded issue reads the current state; it is not acknowledgement of the original request. Use Get help if unsure. Keep the current form open; do not assume its input or unknown request survives leaving or reloading the page.
How do I report a problem with an order?
Open the order in Purchases and choose Report a problem. Choose the reason and whether you want to request a refund or return, then explain what happened. You can add up to six photos or videos. Finish adding or removing evidence before submitting. A change-of-mind return is offered only when the seller accepts it; wait for return instructions before posting anything back.
If HSC definitively rejects the report before saving it, your input stays available for correction. If the result cannot be confirmed, the submitted details stay locked. Choose Check order issue to read current facts without sending another report. No issue recorded yet does not prove that the earlier request failed. View recorded issue opens the current issue; that read is not an acknowledgement of the original request. Closing the form does not cancel a report already sent. Use Get help if it remains unconfirmed. Keeping this form open preserves its current input; do not assume an unsent draft survives leaving or reloading the page.
What if my order history cannot be checked?
An unavailable history does not mean that you have no orders. Choose Try again to check the current account and selected workspace again. If a later check fails, a notice identifies the last complete history shown below it; any problem-report text you are currently entering stays in place. Checking history does not submit a report, confirm receipt, make a payment or approve a refund. Follow the original action’s own recovery if its result is uncertain. A confirmed empty Purchases or Sales history offers Start shopping or View my listings.
How do I choose delivery at checkout?
Choose a saved delivery address for items that need shipping. Add / edit opens your address book; Back returns to checkout, where HSC checks the current address and quote again. If a listing offers Collection and Delivery, choose how you want to receive that item. Available services and delivery charges depend on the current items and address.
While updated prices or your selected wallet contribution are checked, your choices stay in place and payment remains unavailable. A check does not charge you. If your selected wallet cannot be used, turn off wallet payment before deliberately continuing by card.
Review the updated total and any wallet contribution before Continue to payment. Changing an address, receiving method, service or wallet choice retires the earlier payment action. After payment starts, those choices stay locked while the original payment is checked; use its offered recovery rather than starting a replacement.
What if checkout cannot load?
Before starting a payment from your cart or a Buy Now item, Try again rechecks the current items and saved addresses. Back to cart returns to the cart; View listing returns to the original Buy Now item. If saved addresses cannot be checked, try the address check again rather than assuming that your saved addresses are gone. No items to buy is shown only when the cart is confirmed empty.
A payment result that is still uncertain is different from an unavailable checkout preview. After a payment starts, keep its original recovery and use the offered Resume payment, Retry payment or Check payment status action. Do not start another payment to replace an uncertain one. A read failure or a return from a payment provider does not by itself mean that an order is paid.
Why can’t I continue from my cart?
Enter a whole-number quantity within the range shown for that item. Press Enter or leave the field to update it. An invalid quantity stays visible so you can correct it. Choose Reset, or press Escape in the field, to return to the checked quantity without sending a change. Finish quantity edits before continuing to checkout.
If a cart change could not be confirmed, choose Retry cart change to check that same change; do not start another one. A changed-cart notice asks you to review current items before making a new deliberate change. Unavailable items stay visible: reduce their quantity where possible, or remove them. Cart amounts follow your display currency; checkout shows the actual amount to pay before payment.
How do listing controls work?
Share opens your device sharing options when available, or copies the current listing link. Save is a toggle: the filled red heart marks a selected listing. During a pending save the button cannot send another change. If HSC cannot confirm the update, read the error and refresh its status before trying again. A signed-out Save keeps this listing as the sign-in return destination.
Buyer Protection opens a short explanation with Read protection terms. Check the written policy for eligibility, exclusions and the deadline for your purchase type. You can close the explanation or use Back after reading the policy. The explanation does not confirm that an order or refund has completed.
How do I open my saved items?
Choose Saved in the account menu to see the listings you have kept. If you are signed out, choose Sign in; the sign-in page keeps Saved as your return destination. Browse HSC lets you continue browsing instead. Your saved collection is checked only after your account is verified. A failed account check offers recovery rather than claiming your collection is empty. If saved items cannot be loaded after sign-in, choose Try again to check them again.
How do I narrow Motors to a vehicle type?
Choose Cars, Vans, Motorbikes, Motorhomes, Boats, Machinery, Vehicle parts or Other in Motors. On the website, the same choice is available as Vehicle type in Filters. Add make, model, price or other available criteria to narrow that group further. The result count, grid and map use the chosen group.
Open a result and use Back to return to those filters. Select the chosen vehicle type again, remove its active-filter tag, or choose Clear all to widen the search. Keyboard removal returns to the Filters control. If a check fails, use Try again; that keeps the current criteria. An empty group is different from a failed check and offers Clear filters. Display-currency changes do not change the underlying price range in a shared link.
Why am I seeing related listings?
If a related row is available, it uses current public details from items opened on this device. The heading names the category or marketplace being shown. It does not mean that HSC knows your interests or that a seller has recommended those items. Already-viewed items are excluded.
Choose View all to browse that category, or open a card and use Back to return. A failed check offers Try again, which checks the viewed items again before looking for related listings. No matches means there are no new matches in the checked group; ordinary browsing remains available. Other people using the same browser share its recently viewed history. Clear HSC site data in your browser settings to erase that device history.
How do I return to recently viewed items?
Home remembers up to 12 listings opened on this device. People using the same browser can see this device history. Current listing details are checked before the cards appear. Select a card to open its listing, then use Back to return. Publicly unavailable items are removed after a successful check; a failed check keeps the remembered history. Choose Try again if recent items cannot be checked.
Swipe across the cards or use Previous and Next. On a computer, drag a product picture to scroll the row; releasing the drag does not open a listing. Escape stops the drag. Select a card normally to open it. The buttons also work with Tab and Enter. To erase what this browser remembers, clear HSC site data in your browser settings.
How do I browse Shop categories?
Open Browse in the website header, then choose Browse Shop categories. Search by a category or subcategory name, or choose a category picture. Choose a subcategory to open its listings, or View all in the category. Shop categories takes you back to the category grid and keeps your search. All sections returns to the main marketplace sections. Close or Escape returns to the Browse button; closing does not apply a category. If categories cannot open, the main section links remain available. Choose Browse Shop categories again to retry. The pictures illustrate categories and do not show products currently for sale. Listings use each seller’s own photos.
Does changing currency change my price filters?
A shared search keeps its underlying pound value. HSC changes the displayed price or salary inputs when you choose another display currency, and Back restores the same range. Editing a price input deliberately changes that bound; removing one filter leaves the others. Fractional amounts stay visible in the inputs and selected-filter labels, and exact shared pound bounds stay exact in the search. Very small or large filter amounts may use powers of ten to stay readable. An unsupported or reversed range asks you to edit the filters instead of showing a wider search.
If a current exchange rate is unavailable, or a saved range cannot fit in that currency, price and salary inputs are labelled in GBP. The exact saved pound range stays unchanged. Your selected display currency stays saved. After an unusually large or small range uses GBP, the input unit stays steady while you edit; clearing all amount filters or choosing another currency rechecks the preferred unit. This is a reference conversion, not a change to the currency charged at checkout.
How do I change language or display currency?
On your first website visit, the welcome panel lets you check Language and Display currency. HSC uses a supported browser language and regional currency hint when available; a saved choice takes priority. Choose either field to change it immediately without reloading. Continue or Dismiss closes the notice. It normally stays dismissed on later visits in the same browser; private browsing, cleared site data or unavailable storage may show it again. You can also change these choices later in Settings. Display prices are reference conversions; payments show the actual charge currency. This panel explains essential storage and display preferences, not consent to analytics or advertising cookies.
Where are my dashboard and account links?
On the website, open your profile picture to see the floating account menu. It contains marketplace links, workspace tools, account settings and profile switching. Close it with the close button, Escape or a click outside. The iOS and Android apps retain their five bottom tabs.
Your personal dashboard links appear in the account menu. Expand the workspace section to reach listings, orders and the other tools available to your account.
How do I search from the header?
On a phone or compact window, choose the search icon in the header. The search field opens in the same toolbar. Enter words and use Search or Enter to see results. Close search or Escape returns to the icon and keeps the words while this page remains open. A wide window keeps the search field visible. The header section links also support hold and drag: release inside to open a section, or release outside or press Escape to cancel. A quick swipe scrolls the row. Keyboard arrows move between section links without opening them; Enter opens the focused link. Use the Location icon beside Filters on a results page to choose where to search.
Can I hold and drag through filter menus?
Yes. Hold a filter menu button or an option in an open menu, then drag to preview a choice. Near the top or bottom edge, the menu scrolls so you can reach more choices. A multi-select menu changes only the option you release over and stays open; your other choices remain selected. Release outside or press Escape to cancel. If the choices or selected values change during a hold, that old gesture is cancelled; start a new gesture to choose again. A quick swipe still scrolls normally, and you can always tap options or use the keyboard. Arrow keys move the active option; Space or Enter toggles it without closing a multi-select menu. Single-choice menus such as Sort close after selection.
Can I choose more than one category or industry?
In Shop, Services, Motors and Jobs, choose several categories, vehicle types or industries in the category rail or Filters panel. Each choice stays selected until you choose it again or remove its filter chip. Results can match any chosen option within the same group; price, location and other filter groups still narrow those results. In Shop you can also choose several subcategories. With several parent categories, the subcategory list combines their options and shows shared names once. Changing a parent category keeps compatible subcategories and shared attributes, and clears only choices that no longer apply. Sorting keeps your chosen filters, and shared links and browser Back restore them. Clear all removes the current filters. A malformed category link shows a correction message instead of silently returning a broader search. Touch users can swipe a rail normally; hold before dragging to reach choices at either edge, and release outside to cancel. Keyboard users can move between choices and activate them individually.
How do I filter and sort listings?
On category results pages, the result count and action icons share one row. Location sits beside Filters and opens the same location and radius picker; Cancel leaves the existing location unchanged. Narrow screens show the numeric amount; screen readers retain the complete result description. Use the funnel icon to open the floating Filters panel on a phone, tablet or desktop. Scroll through its fields; Clear all resets them and Show results returns to the listings. Criteria update the search as you edit, so closing the panel does not discard them. Filter and Sort are separate buttons beside the grouped view controls. Use the up/down arrows to choose a sort order; a check marks the current choice. The selected sort is also named by the control for assistive technology. Where supported, use Grid view or Map view to change the presentation; digital products do not have a map view.
Active filters use a different button surface and remain listed as removable filter chips. Clear filters to return to the unfiltered results. Filters, sort and the chosen Grid or Map presentation stay in the page URL so you can return from a listing to the same search. On single-choice shortcut rows, hold a choice and drag to preview another. Keep the pointer near either edge to reach more choices, and reverse direction to scroll back. Release inside the row to choose; release outside, press Escape or start ordinary scrolling to cancel. A quick swipe without holding keeps normal scrolling. In a single-choice dropdown, hold the control or an open option, move to another option and release inside to choose. Holding near the top or bottom scrolls longer menus; release outside or press Escape to cancel. You can also click normally, or use arrow keys, Home, End and Enter. Type a choice name to find it without changing the selection until you press Enter. If the map cannot open, the listings stay available below it; Retry map makes a new attempt only when you choose it.
What if a search cannot finish?
Changing your search retires its previous request, so an older response cannot replace the newer results. If the current search fails or cannot finish within 20 seconds, choose Try again to request it again. An unavailable total is not a confirmed zero; Show results does not promise a count until one is known. This retry is for reading listings, not for repeating a payment, message, publish or other uncertain action.
What if my account needs to reconnect?
Returning to the website does not show a decorative loading spinner. Private information stays protected until your current account is confirmed. If that check cannot finish, use Try again on the recovery screen. If your account changed and the page did not reload, choose Reload HSC to continue with the current account. Do not repeat a payment, publish or other action if its outcome is uncertain.
What if Google or Apple sign-in cannot finish?
Choose Google or Apple above the email and password fields on the sign-in page. Both buttons follow the Light, Dark or System colour scheme in Settings. If a sign-in option cannot load, use Retry Google or Retry Apple. Check your connection before choosing the provider again. Complete any requested authenticator check; signing in with Google or Apple does not remove two-step protection.
If you were adding a sign-in method in Settings, refresh Connected accounts before adding or removing anything again. A failed status check does not mean the earlier change was undone. Try again reads the latest status; it does not repeat the connection request. Keep a working sign-in method and add a password before disconnecting a provider.
How do I update my profile or username?
Open Settings, then Profile, to edit your personal details. If the current profile cannot be loaded, choose Try again; the editor does not replace unavailable details with an empty form. A profile read stops waiting after 20 seconds.
When you return to the same mounted profile editor, HSC reads current details again, keeps your own edits and refreshes untouched fields. If the same field changed elsewhere, compare the saved value with your edit before choosing which to keep. This does not confirm or repeat an earlier Save.
Website addresses must begin with https:// and may contain up to 2,048 characters on the website and in the HSC app. Your username can contain letters, numbers, dots and underscores. Changing it checks availability; an older check cannot replace the result for your newer name. An unavailable check does not mean the name is taken. Choose Check username again to make a fresh check without losing your input. A check stops waiting after 15 seconds. Save changes becomes available when you have edits and the new name is confirmed available, or when your edits keep the original name. Availability is a preliminary check; the server still decides whether a name can be saved. Save sends only the fields you edited. It does not resend untouched details or hidden legacy shop information. If the saved profile changed, Review your saved profile offers Reload saved profile: your input stays while current details are read again. Untouched fields refresh while your own edits stay. If a field you edited changed elsewhere, compare Saved value and Your edit, then choose Keep my edits or Use saved values. Use saved values affects only the overlapping fields shown; your other edits stay. Adjust individual fields in the form if needed, then choose Save changes yourself when it is available.
Save not confirmed means the earlier outcome is still unknown. Reload saved profile only reads current facts; it does not repeat the save or prove that the earlier request completed. Save stays unavailable in this editor while that request is unresolved, including after returning to Safari and verifying the same account again. Do not repeat an uncertain save, including by reopening the page. Get help before taking further action.
How do I open followers or following from a profile?
Choose the Followers count to see who follows that person, or Following to see the accounts they follow. On your own profile these open your connections. Each choice opens its matching list. Changing the list keeps its name in the address, so refresh reopens that list. Search text stays separate for each list while this page is open; refreshing resets those searches. Use Back to return to the previous page. The privacy settings for the list still apply. If connections cannot be loaded, choose Try again; an unavailable list is not an empty list.
How do I search Property by location?
Open Filters on the Property page. Listing type includes All, sale, rental, commercial and land options. Changing it resets other property filters while keeping the sort order. Under Location search type, choose Area / Town, Postcode or County, then enter or select the location below. Switching the search type clears the previous location value; your other filter choices stay. Selecting the same type again keeps its value. Close or Show results keeps the current search, and Clear all resets it. The choices also work with the keyboard arrow keys.
When a result total is not available, the action says Show results. A confirmed zero is shown as Show 0 results. These are different states.